My client are a provider of IT Managed Services and Cloud Based Solutions. Due to expansion they have identifies the need for an Account Manager to develop relationships with their existing client base.
Account Manager Responsibilities:
Operating as the lead point of contact for any and all matters specific to your accounts
Building and maintaining strong, long-lasting customer relationships
Overseeing customer account management, including negotiating contracts and agreements to maximize profit
We are looking for an Account Manager to create long-term, trusting relationships with our existing customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.
Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. This position will require occasional travel.
Ultimately, a successful Account Manager should collaborate with our Project Management Office and Service Delivery Management teams to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.
Serve as the lead point of contact for all customer account management matters
Build and maintain strong, long-lasting client relationships
Negotiate contracts and close agreements to maximize profits
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Prepare reports on account status
Collaborate with sales team to identify and grow opportunities within territory
Assist with challenging client requests or issue escalations as needed
Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Solid experience with CRM software and MS Office (particularly MS Excel)
Experience delivering client-focused solutions to customer needs
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Excellent listening, negotiation and presentation abilities
Strong verbal and written communication skills
Application Response Policy
To apply, please submit your CV by clicking on the relevant links. If successful you will be contacted by one of our consultants within 3 working days. Unfortunately, due to the volume of applications we expect to receive, if you do not hear from us within this time you should presume your application has been unsuccessful on this occasion.
Recruitment & Diversity Statement
Grassroots Recruitment is acting as a recruitment agency and a recruitment business in respect of this vacancy. Grassroots Recruitment is an equal opportunities employer and recruiter. We welcome applications from all sections of the community, regardless of age, race, sex, sexual orientation, marital status, religion or disability.
To apply for this job please visit www.grassroots-recruitment.online.