Job Reference: 31859
Posted: Friday 12th June 2020
Closing Date: Thursday 2nd July 2020
Up to £24,097 per annum pro rata
Stockport, Greater Manchester
Have you got excellent front-of-house organisational skills? Are you committed to supporting a successful social care organisation to provide excellent customer experience at our National head office in Stockport town centre? Are you an inclusive leader with exceptional communication skills?
We are looking for an organised and efficient Customer Manager to oversee our newly restructured front-of-house Customer Care Team. You will manage a team of established experienced staff and welcome new team members so we can extend our reception cover for a 12 hour period daily.
Creative Support is a not-for-profit provider of social care services operating for nearly 30 years. Our vibrant Head Office has a range of customers including; the people we support, their family and friends, colleagues, local authorities, CQC, other external professionals and the general public. We can receive up to 800 calls a day as well as regular visitors to the office and it is vitally important to us that they receive the highest level of customer care at all times.
We require someone with experience of working within a large office or facilities role, who has excellent communication skills and a strong commitment to customer care. Experience working in the health and social care sector or a related field is also essential, as is the ability to manage a team of five Customer Care receptionist and oversee our service user Meet and Greet Volunteers.
You will also help to support the Facilities and Property Management Teams, as well as our in-house Health and Safety team, to ensure a safe and well run business environment for the 200 staff who are based at Head Office. During the new Coronavirus pandemic, where Creative support are essential keyworkers, we need to sustain a Covid-19 safe workplace which will be largely overseen by this role. This is a rewarding, interesting and varied role, with full training provided.
Full or part time hours are available. Full time hours are 37.5 per week, and time to be agreed subject to a minimum of 4 days in the office, with a minimum of 30 hours per week. This may include evening, weekend and public holidays according to the needs of the department although hours will primarily be within Monday to Friday 8-8pm. You will take part in a rota to ensure cover across the week.
For more information about the role, please view the full job description and person specification. If you would like to discuss the role please contact Sam Priestley (or her PA Sarah Smith) on 0161 236 0829 or by emailing firstname.lastname@example.org
Deadline for the role: 10am Thursday 2nd July 2020
Interview for the role: Tuesday 7th July 2020
In order to apply, please read the job description and then complete the online application form using the links above.
You can also download a copy of our application form using the links above. Completed Application Forms must be submitted to our Head Office address (below) or emailed to email@example.com to be considered for the vacancy. If you have not received a response to your application within 10 working days of the closing date please accept this as notification of an unsuccessful application. Unsuccessful applicants must wait 6 months before reapplying.
If you require any advice on completing your application form, please call us on 0161 236 0829.
Recruitment Department, Creative Support Ltd, Wellington House, 131 Wellington Road South, Stockport, SK1 3TS
To apply for this job please visit www.grassroots-recruitment.online.