Housing Options Officer

Housing Options Officer

In 2020, Stockport Homes achieved three star ‘extraordinary’ Best Companies accreditation and were recognised as one of Britain’s best employers for the eleventh consecutive year running by the Sunday Times newspaper.

We are the Number 1 Not-For-Profit Organisation to work for in the Sunday Times Top 100 list for 2020 (Number one in the Best Companies Top 25 Housing Organisations to Work for) and have also achieved Platinum Investors in People status for our approach to people management and development.

Delivering comprehensive advice and assistance to people in housing need, the Housing Options Officer will have a core focus on preventing homelessness and helping people explore alternative accommodation options.

This is a busy working environment where you will often be dealing with people who have complex needs or are facing very difficult circumstances, so with this in mind, you will need to be able to deliver excellent customer service and have a strong person-centred approach. Making decisions in line with homelessness and related legislation, guidance and case law, you will resolve customer enquiries using initiative and imagination and deliver high quality advice on available housing options, with agreed follow up actions for customers.

Assessments under homelessness legislation are key element of the role, and therefore a thorough knowledge of Part 7 of the 1996 Housing Act and related guidance and case law is essential.With a strong knowledge of housing options and homeless prevention tools, you must be capable of building rapport with customers and managing conversations effectively whilst maintaining a positive approach in a busy and challenging environment.

Closing date: 26 June 2020

Interview date: 8 July 2020

All posts offer attractive conditions of service and a range of employee benefits including a commitment to personal development, work life balance and a genuine commitment to embrace diversity for employees and customers.

Stockport Homes is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Further information

Housing Options Officer Role Profile – Stockport Homes – June 2020.docx

For more details please clcik here – http://careers.stockporthomes.org/vacancy-details/98619