Income Collection Manager

Income Collection Manager

Job Reference: 30217

Posted: Friday 31st July 2020

Closing Date: Monday 17th August 2020

Up to £27,091 per annum depending on experience, qualifications and current salary

Stockport, Greater Manchester

Full-Time, Part-Time

We are seeking a well organised, results-driven person to lead the Income Collection team. You will have experience of credit control, income collection processes and debt recovery, preferably gained in a care-related business or service organisation with complex income streams. You will have good numeracy and spreadsheet skills and be experienced in using accounts software. You will demonstrate the ability to supervise and manage the performance of team members. You must be able to adopt a strategic approach whilst having the ability to thoroughly investigate problematic accounts and to engage with detail.

The role will involve:
• Leading and managing a small team of staff to achieve outstanding results
• Setting targets and monitoring achievement of these
• Planning and co-ordinating workload
• Being accountable for a caseload of debtor accounts
• Developing and standardising credit control and recovery procedures
• Engaging with new billing processes introduced by local authorities and other funders and to train colleagues in confidently using these
• Managing complex debt cases and pursuing debt recovery through to court action as required
• Liaising and meeting with commissioners and customers to resolve debt collection issues
• Producing reports and data for the Finance Manager and Executive Team

You must be able to demonstrate at least two years’ experience of credit control. Experience of debt recovery through to legal action would be helpful. Familiarity with social care income streams and/or experience of working in a social care environment is desirable.

You will need to be courteous and professional, whilst having the confidence to assertively pursue payment of debts. A good standard of written English is essential as you will need to be able to compose persuasive emails and letters and to maintain a good record keeping system and notes of your last action/next action. You will be able to provide clear reports and statements to internal and external customers. The ability to prioritise and coordinate your own work and the work of the team is essential.

This is a new senior role within our busy, friendly Head Office Finance Department. A flexible approach is essential as you may be required to assist with other priority tasks within our finance function and may be expected to deputise for senior colleagues. A strong work ethic and commitment to our values and charitable aims is essential.

The post is based in our offices in the centre of Stockport. This is a full time post but applicants seeking part-time and flexible hours (min 30 per week) may be considered. Please email any enquiries or questions about the role to Natasha Parmar: Natasha.Parmar@creativesupport.co.uk or 07972735357.

Application Instructions:

In order to apply, please read the job description and then complete the online application form using the links above.

You can also download a copy of our application form using the links above. Completed Application Forms must be submitted to our Head Office address (below) or emailed to recruitment@creativesupport.co.uk to be considered for the vacancy. If you have not received a response to your application within 10 working days of the closing date please accept this as notification of an unsuccessful application. Unsuccessful applicants must wait 6 months before reapplying.

If you require any advice on completing your application form, please call us on 0161 236 0829.

Recruitment Department, Creative Support Ltd, Wellington House, 131 Wellington Road South, Stockport, SK1 3TS