Information Commissioner’s Office
IT Support Officer
Based in Wilmslow, Cheshire
The Information Commissioner’s Office (ICO) is the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.
About the role
Do you want to be part of a team transforming and supporting digital and IT services at the ICO?
Yes? Then why not join our team in Digital and IT Services.
Our vision is to develop and maintain, a range of relevant and secure digital and information communications technology (ICT) services which enable our customers and stakeholders to interact with us efficiently and effectively. We want our people to work reliably, innovatively and in multiple locations where necessary. And we have committed to host and provide our digital and ICT infrastructure and applications in a way which aids their routine support and promotes their continuous change.
We have opportunities in our IT Help ServiceDesk team for 1st line IT Support staff, where you will provide support to ICO staff across the UK via telephone, email or in person. Duties include:
• Providing a high level of customer service and support that will ensure that all ICO staff are able to access ICO services as required.
• Use of Enterprise level ServiceDesk system to record all incidents and requests.
• Monitoring the Service Desk tickets and taking actions to resolve issues as and when needed within defined SLA’s.
• Supporting the use of ICO IT assets including Laptops , tablets and smartphones.
You will need working knowledge of Microsoft products ,operating systems, Office and collaboration tools r.g .Skype for business and Teams. A willingness to learn, ability to work independently and as a member of a team, ability to work under pressure and be adaptable to any situation is also a must.
Applications must be submitted by 23:59 on Sunday 09 August 2020. To apply please visit the ICO website and complete an online application form.
Please note if you are appointed to work with the ICO you will be required to complete security clearance processes. These include identity and qualification checks and a Basic Disclosure level check of unspent criminal convictions.
The ICO is committed to equal opportunities in employment and welcomes applications from all sections of the community.
To apply, please follow the link: https://ico.org.uk/about-the-ico/jobs/vacancies/vacancy?Advert=MV+99nqYIvG0oZwyOrKD+A==
To apply for this job please visit www.grassroots-recruitment.online.