The challenge
A rapidly expanding engineering firm with a high-growth access controls division had recently appointed a new CEO with ambitious plans to double the company’s size within three years.
However, previous growth had been organic and unstructured. The business was winning large-scale, top-tier clients but lacked the infrastructure to deliver consistent quality. Existing staff were overloaded, and there weren’t enough experienced personnel to step into senior roles.
They urgently needed:
- Skilled installation engineers with ADSA/DHF qualifications and experience using Honeywell systems.
- A UK-wide team of multi-skilled regional engineers to improve first-time fix rates and meet client SLAs.
- Strengthened operational support, including estimators, service desk managers, schedulers, and supply chain specialists.
GR solution
GR partnered with the leadership team to create a recruitment strategy aligned to their growth plan. This included:
- Workforce planning to identify immediate gaps and future needs.
- A targeted search for multi-skilled engineers with the right certifications and customer-facing experience.
- Recruitment of operational and support staff to ensure seamless project delivery and procurement efficiency.
- Building a UK-wide talent pool to ensure regional coverage and rapid response for client requirements.
This holistic approach addressed both front-line engineering capability and back-office operational stability.
Outcome
Within months, the company had a robust, regional engineering team in place, supported by a strengthened operations function.
As a result, they achieved:
- Improved first-time fix rates
- Greater consistency in service delivery
- Enhanced client satisfaction and retention
- The capacity to take on new high-value projects with confidence
This transformation positioned the company for scalable, sustainable growth.
