My client is the market leader in British and Irish Golf Club IT application, is looking to recruit a Support Desk Agent.
Applicants should have a minimum of 12 months experience working in a call centre or similar role. The successful candidate will be part of a 15 strong busy Customer Service team, offering customer service, technical support and advice to customers using their proprietary and Microsoft based hardware/software solutions.
Duties and Responsibilities
•To provide 1st line software and hardware support to clients via telephone, email, live chat, social media or purpose built forums. Respond to enquiries from clients and help them resolve any hardware or software problems.
•To maintain a high degree of customer service for all support queries and adhere to all service management principles.
•To take ownership of user problems and be proactive when dealing with user issues.
•To log all calls on the call logging system.
•Respond to enquiries from clients and help them resolve any hardware or software problems.
•Maintain a log of all calls taken.
•Maintain a log of any software or hardware problems detected.
•To allocate more complex calls to the relevant CSiCare Support member.
•To help arrange for external technical support where problems cannot be resolved in house by liaising with relevant admin staff.
•Working 37.5 hours Monday – Friday between the hours of 08.00 -16.30
Skills / Attributes Required
•Proven customer service and telephone manner
•Customer focused and self-motivated to work to get calls answered quickly and effectively
•Good investigative and diagnostic skills
•Knowledge of Microsoft based operating systems.
•Proficient with all Microsoft office programs
•Basic understanding of PC hardware set-up and configuration.
•Good organisational and time management skills,
•Ability to work as part of a team,
•A knowledge of golf and the industry may be very advantageous
•Confident and social personality
•12 month minimum experience of working in a call centre or similar role
•28 days holiday, plus birthday and work anniversary days off
•Annual Travel Season Ticket Loan
•Health Shield Cash Plan
•Company Social Events
•Childcare Voucher Scheme
•Monthly Pay Day Drinks
•Daily Fresh Fruit
To apply, please submit your CV by clicking on the relevant links. If successful you will be contacted by one of our consultants within 3 working days. Unfortunately, due to the volume of applications we expect to receive for this role, if you do not hear from us within this time you should presume your application has been unsuccessful on this occasion.
Grassroots Recruitment is acting as a recruitment agency and a recruitment business in respect of this vacancy. Grassroots Recruitment is an equal opportunities employer and recruiter. We welcome applications from all sections of the community, regardless of age, race, sex, sexual orientation, marital status, religion or disability.
To apply for this job please visit www.grassroots-recruitment.online.